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<?php declare(strict_types=1); namespace Square\Models; /** * The type of the dispute evidence. */ class DisputeEvidenceType { /** * Square assumes this evidence type if you do not provide a type when uploading evidence. * * Use when uploading evidence as a file or string. */ public const GENERIC_EVIDENCE = 'GENERIC_EVIDENCE'; /** * Server or activity logs that show proof of the cardholder’s identity and that the * cardholder successfully ordered and received the goods (digitally or otherwise). * Example evidence includes IP addresses, corresponding timestamps/dates, cardholder’s name and email * address linked to a cardholder profile held by the seller, proof the same device and card (used * in dispute) were previously used in prior undisputed transaction, and any related detailed activity. * * Use when uploading evidence as a file or string. */ public const ONLINE_OR_APP_ACCESS_LOG = 'ONLINE_OR_APP_ACCESS_LOG'; /** * Evidence that the cardholder did provide authorization for the charge. * Example evidence includes a signed credit card authorization. * * Use when uploading evidence as a file. */ public const AUTHORIZATION_DOCUMENTATION = 'AUTHORIZATION_DOCUMENTATION'; /** * Evidence that the cardholder acknowledged your refund or cancellation policy. * Example evidence includes a signature or checkbox showing the cardholder’s acknowledgement of your * refund or cancellation policy. * * Use when uploading evidence as a file or string. */ public const CANCELLATION_OR_REFUND_DOCUMENTATION = 'CANCELLATION_OR_REFUND_DOCUMENTATION'; /** * Evidence that shows relevant communication with the cardholder. * Example evidence includes emails or texts that show the cardholder received goods/services or * demonstrate cardholder satisfaction. * * Use when uploading evidence as a file. */ public const CARDHOLDER_COMMUNICATION = 'CARDHOLDER_COMMUNICATION'; /** * Evidence that validates the customer's identity. * Example evidence includes personally identifiable details such as name, email address, purchaser IP * address, and a copy of the cardholder ID. * * Use when uploading evidence as a file or string. */ public const CARDHOLDER_INFORMATION = 'CARDHOLDER_INFORMATION'; /** * Evidence that shows proof of the sale/transaction. * Example evidence includes an invoice, contract, or other item showing the customer’s * acknowledgement * of the purchase and your terms. * * Use when uploading evidence as a file or string. */ public const PURCHASE_ACKNOWLEDGEMENT = 'PURCHASE_ACKNOWLEDGEMENT'; /** * Evidence that shows the charges in question are valid and distinct from one another. * Example evidence includes receipts, shipping labels, and invoices along with their distinct payment * IDs. * * Use when uploading evidence as a file. */ public const DUPLICATE_CHARGE_DOCUMENTATION = 'DUPLICATE_CHARGE_DOCUMENTATION'; /** * A description of the product or service sold. * * Use when uploading evidence as a file or string. */ public const PRODUCT_OR_SERVICE_DESCRIPTION = 'PRODUCT_OR_SERVICE_DESCRIPTION'; /** * A receipt or message sent to the cardholder detailing the charge. * Note: You do not need to upload the Square receipt; Square submits the receipt on your behalf. * * Use when uploading evidence as a file or string. */ public const RECEIPT = 'RECEIPT'; /** * Evidence that the service was provided to the cardholder or the expected date that services will be * rendered. * Example evidence includes a signed delivery form, work order, expected delivery date, or other * written agreements. * * Use when uploading evidence as a file or string. */ public const SERVICE_RECEIVED_DOCUMENTATION = 'SERVICE_RECEIVED_DOCUMENTATION'; /** * Evidence that shows the product was provided to the cardholder or the expected date of delivery. * Example evidence includes a signed delivery form or written agreement acknowledging receipt of the * goods or services. * * Use when uploading evidence as a file or string. */ public const PROOF_OF_DELIVERY_DOCUMENTATION = 'PROOF_OF_DELIVERY_DOCUMENTATION'; /** * Evidence that shows the cardholder previously processed transactions on the same card and did not * dispute them. * Note: Square automatically provides up to five distinct Square receipts for related transactions, * when available. * * Use when uploading evidence as a file or string. */ public const RELATED_TRANSACTION_DOCUMENTATION = 'RELATED_TRANSACTION_DOCUMENTATION'; /** * An explanation of why the cardholder’s claim is invalid. * Example evidence includes an explanation of why each distinct charge is a legitimate purchase, why * the cardholder’s claim * for credit owed due to their attempt to cancel, return, or refund is invalid per your stated policy * and cardholder * agreement, or an explanation of how the cardholder did not attempt to remedy the issue with you * first to receive credit. * * Use when uploading evidence as a file or string. */ public const REBUTTAL_EXPLANATION = 'REBUTTAL_EXPLANATION'; /** * The tracking number for the order provided by the shipping carrier. If you have multiple numbers, * they need to be * submitted individually as separate pieces of evidence. * * Use when uploading evidence as a string. */ public const TRACKING_NUMBER = 'TRACKING_NUMBER'; }
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