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<?php namespace App\Notifications; use App\Models\EmailNotificationSetting; use App\Models\Ticket; use Illuminate\Notifications\Messages\MailMessage; use NotificationChannels\OneSignal\OneSignalChannel; use NotificationChannels\OneSignal\OneSignalMessage; class NewTicketRequester extends BaseNotification { /** * Create a new notification instance. * * @return void */ private $ticket; private $emailSetting; public function __construct(Ticket $ticket) { $this->ticket = $ticket; $this->company = $this->ticket->company; $this->emailSetting = EmailNotificationSetting::where('company_id', $this->company->id)->where('slug', 'new-support-ticket-request')->first(); } /** * Get the notification's delivery channels. * * @param mixed $notifiable * @return array */ public function via($notifiable) { $via = ['database']; if ($this->emailSetting->send_email == 'yes' && $notifiable->email_notifications && $notifiable->email != '') { array_push($via, 'mail'); } if ($this->emailSetting->send_slack == 'yes' && $this->company->slackSetting->status == 'active' && $notifiable->isEmployee($notifiable->id)) { array_push($via, 'slack'); } if ($this->emailSetting->send_push == 'yes' && push_setting()->status == 'active') { array_push($via, OneSignalChannel::class); } if ($this->emailSetting->send_push == 'yes' && push_setting()->beams_push_status == 'active') { $pushNotification = new \App\Http\Controllers\DashboardController(); $pushUsersIds = [[$notifiable->id]]; $pushNotification->sendPushNotifications($pushUsersIds, __('email.newTicketRequester.subject'), $this->ticket->subject. ' # ' . $this->ticket->ticket_number); } return $via; } /** * Get the mail representation of the notification. * * @param mixed $notifiable * @return MailMessage */ public function toMail($notifiable): MailMessage { $build = parent::build($notifiable); $url = route('tickets.show', $this->ticket->ticket_number); $url = getDomainSpecificUrl($url, $this->company); $content = __('email.newTicketRequester.text') . '<br>' . $this->ticket->subject . ' # ' . $this->ticket->ticket_number; $build ->subject(__('email.newTicketRequester.subject') . ' - ' . $this->ticket->subject . ' - ' . __('modules.tickets.ticket') . ' # ' . $this->ticket->ticket_number) ->markdown('mail.email', [ 'url' => $url, 'content' => $content, 'themeColor' => $this->company->header_color, 'actionText' => __('email.newTicketRequester.action'), 'notifiableName' => $notifiable->name ]); parent::resetLocale(); return $build; } /** * Get the array representation of the notification. * * @param mixed $notifiable * @return array */ //phpcs:ignore public function toArray($notifiable) { return [ 'id' => $this->ticket->id, 'created_at' => $this->ticket->created_at->format('Y-m-d H:i:s'), 'subject' => $this->ticket->subject, 'user_id' => $this->ticket->user_id, 'status' => $this->ticket->status, 'agent_id' => $this->ticket->agent_id, 'ticket_number' => $this->ticket->ticket_number ]; } /** * Get the Slack representation of the notification. * * @param mixed $notifiable * @return \Illuminate\Notifications\Messages\SlackMessage */ public function toSlack($notifiable) { return $this->slackBuild($notifiable) ->content('*' . __('email.newTicketRequester.subject') . '*' . "\n" . $this->ticket->subject . "\n" . __('modules.tickets.requesterName') . ' - ' . $this->ticket->requester->name); } // phpcs:ignore public function toOneSignal($notifiable) { return OneSignalMessage::create() ->setSubject(__('email.newTicketRequester.subject')) ->setBody($this->ticket->subject . ' # ' . $this->ticket->id); } }
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