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<?php namespace App\Notifications; use App\Models\EmailNotificationSetting; use App\Models\TicketReply; use Illuminate\Bus\Queueable; use Illuminate\Support\HtmlString; class NewTicketNote extends BaseNotification { use Queueable; /** * Create a new notification instance. */ private $ticket; private $ticketReply; private $emailSetting; public function __construct(TicketReply $ticket) { $this->ticketReply = $ticket; $this->ticket = $ticket->ticket; $this->company = $this->ticket->company; $this->emailSetting = EmailNotificationSetting::where('company_id', $this->company->id)->where('slug', 'new-support-ticket-request')->first(); } /** * Get the notification's delivery channels. * * @return array<int, string> */ public function via(object $notifiable): array { $via = ['database']; if ($this->emailSetting->send_email == 'yes' && $notifiable->email_notifications && $notifiable->email != '') { array_push($via, 'mail'); } if ($this->emailSetting->send_slack == 'yes' && $this->company->slackSetting->status == 'active' && $notifiable->isEmployee($notifiable->id)) { array_push($via, 'slack'); } return $via; } /** * Get the mail representation of the notification. */ public function toMail($notifiable) { $build = parent::build($notifiable); $url = route('tickets.show', $this->ticket->ticket_number); $url = getDomainSpecificUrl($url, $this->company); if ($this->ticketReply->user_id == $notifiable->id) { $text = '<p>' . $this->ticketReply->user->name . ' ' . __('email.ticketReply.receivedNote'); } else { $text = '<p>' . $this->ticketReply->user->name . ' ' . __('email.ticketReply.receivedNote'); } $content = new HtmlString($text); $build ->subject(__('email.ticketReply.noteAdded') . ' - ' . $this->ticket->subject) ->markdown('mail.email', [ 'url' => $url, 'content' => $content, 'themeColor' => $this->company->header_color, 'actionText' => __('email.ticketReply.action'), 'notifiableName' => $notifiable->name ]); parent::resetLocale(); return $build; } public function toSlack($notifiable) { $url = route('tickets.show', $this->ticket->ticket_number); $url = getDomainSpecificUrl($url, $this->company); return $this->slackBuild($notifiable) ->content('*' . __('email.ticketReply.subject') . '*' . "\n" . $this->ticket->subject . "\n" . __('modules.tickets.requesterName') . ' - ' . $this->ticket->requester->name . "\n" . '<' . $url . '|' . __('modules.tickets.ticket') . ' #' . $this->ticket->id . '>' . "\n"); } /** * Get the array representation of the notification. * * @param mixed $notifiable * @return array */ //phpcs:ignore public function toArray($notifiable) { return [ 'id' => $this->ticket->id, 'created_at' => $this->ticketReply->created_at->format('Y-m-d H:i:s'), 'subject' => $this->ticket->subject, 'user_id' => $this->ticketReply->user_id, 'status' => $this->ticket->status, 'agent_id' => $this->ticket->agent_id, 'ticket_number' => $this->ticket->ticket_number ]; } }
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