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files >> //home/kckglobal/cloud.kckglobal.net/bkp/application/views/admin/settings/includes/tickets.php
<?php defined('BASEPATH') or exit('No direct script access allowed'); ?> <div class="horizontal-scrollable-tabs panel-full-width-tabs"> <div class="scroller arrow-left"><i class="fa fa-angle-left"></i></div> <div class="scroller arrow-right"><i class="fa fa-angle-right"></i></div> <div class="horizontal-tabs"> <ul class="nav nav-tabs nav-tabs-horizontal" role="tablist"> <li role="presentation" class="active"> <a href="#set_tickets_general" aria-controls="set_tickets_general" role="tab" data-toggle="tab"><?php echo _l('settings_group_general'); ?></a> </li> <li role="presentation"> <a href="#set_tickets_piping" aria-controls="set_tickets_piping" role="tab" data-toggle="tab"><?php echo _l('tickets_piping'); ?></a> </li> <li role="presentation"> <a href="#ticket_form" aria-controls="ticket_form" role="tab" data-toggle="tab"><?php echo _l('ticket_form'); ?></a> </li> </ul> </div> </div> <div class="tab-content mtop15"> <div role="tabpanel" class="tab-pane active" id="set_tickets_general"> <?php render_yes_no_option('services', 'settings_tickets_use_services'); ?> <hr /> <?php render_yes_no_option('staff_access_only_assigned_departments', 'settings_tickets_allow_departments_access'); ?> <hr /> <?php render_yes_no_option('staff_related_ticket_notification_to_assignee_only', 'staff_related_ticket_notification_to_assignee_only', 'staff_related_ticket_notification_to_assignee_only_help'); ?> <hr /> <?php render_yes_no_option('receive_notification_on_new_ticket', 'receive_notification_on_new_ticket', 'receive_notification_on_new_ticket_help'); ?> <hr /> <?php render_yes_no_option('receive_notification_on_new_ticket_replies', 'receive_notification_on_new_ticket_replies', 'receive_notification_on_new_ticket_reply_help'); ?> <hr /> <?php render_yes_no_option('staff_members_open_tickets_to_all_contacts', 'staff_members_open_tickets_to_all_contacts', 'staff_members_open_tickets_to_all_contacts_help'); ?> <hr /> <?php render_yes_no_option('automatically_assign_ticket_to_first_staff_responding', 'automatically_assign_ticket_to_first_staff_responding'); ?> <hr /> <?php render_yes_no_option('access_tickets_to_none_staff_members', 'access_tickets_to_none_staff_members'); ?> <hr /> <?php render_yes_no_option('allow_non_admin_staff_to_delete_ticket_attachments', 'allow_non_admin_staff_to_delete_ticket_attachments'); ?> <hr /> <?php render_yes_no_option('allow_customer_to_change_ticket_status', 'allow_customer_to_change_ticket_status'); ?> <hr /> <?php render_yes_no_option('only_show_contact_tickets', 'only_show_contact_tickets'); ?> <hr /> <?php render_yes_no_option('ticket_replies_order', 'ticket_replies_order', 'ticket_replies_order_notice', _l('order_ascending'), _l('order_descending'), 'asc', 'desc'); ?> <hr /> <?php render_yes_no_option('enable_support_menu_badges', 'enable_support_menu_badges'); ?> <hr /> <?php $this->load->model('tickets_model'); $statuses = $this->tickets_model->get_ticket_status(); $statuses['callback_translate'] = 'ticket_status_translate'; echo render_select('settings[default_ticket_reply_status]', $statuses, ['ticketstatusid', 'name'], 'default_ticket_reply_status', get_option('default_ticket_reply_status'), [], [], '', '', false); ?> <hr /> <?php echo render_input('settings[maximum_allowed_ticket_attachments]', 'settings_tickets_max_attachments', get_option('maximum_allowed_ticket_attachments'), 'number'); ?> <hr /> <?php echo render_input('settings[ticket_attachments_file_extensions]', 'settings_tickets_allowed_file_extensions', get_option('ticket_attachments_file_extensions')); ?> </div> <div role="tabpanel" class="tab-pane" id="set_tickets_piping"> cPanel forwarder path: <code><?php echo hooks()->apply_filters('cpanel_tickets_forwarder_path', FCPATH . 'pipe.php'); ?></code> <hr /> <?php render_yes_no_option('email_piping_only_registered', 'email_piping_only_registered'); ?> <hr /> <?php render_yes_no_option('email_piping_only_replies', 'email_piping_only_replies'); ?> <hr /> <?php render_yes_no_option('ticket_import_reply_only', 'ticket_import_reply_only'); ?> <hr /> <?php echo render_select('settings[email_piping_default_priority]', $ticket_priorities, ['priorityid', 'name'], 'email_piping_default_priority', get_option('email_piping_default_priority')); ?> </div> <div role="tabpanel" class="tab-pane" id="ticket_form"> <h4 class="bold">Form Info</h4> <p><b>Form url:</b> <span class="label label-default"> <a href="<?php echo site_url('forms/ticket'); ?>" target="_blank"> <?php echo site_url('forms/ticket'); ?> </a> </span> </p> <p><b>Form file location:</b> <code><?php echo hooks()->apply_filters('ticket_form_file_location_settings', VIEWPATH . 'forms/ticket.php'); ?></code> </p> <hr /> <h4 class="bold font-medium">Embed form</h4> <p><?php echo _l('form_integration_code_help'); ?></p> <textarea class="form-control" rows="2"><iframe width="600" height="850" src="<?php echo site_url('forms/ticket'); ?>" frameborder="0" allowfullscreen></iframe></textarea> <h4 class="mtop15 font-medium bold">Share direct link</h4> <p> <span class="label label-default"> <a href="<?php echo site_url('forms/ticket') . '?styled=1'; ?>" target="_blank"> <?php echo site_url('forms/ticket') . '?styled=1'; ?> </a> </span> <br /> <br /> <span class="label label-default"> <a href="<?php echo site_url('forms/ticket') . '?styled=1&with_logo=1'; ?>" target="_blank"> <?php echo site_url('forms/ticket') . '?styled=1&with_logo=1'; ?> </a> </span> </p> <hr /> <p class="bold mtop15">When placing the iframe snippet code consider the following:</p> <p class="<?php if (strpos(site_url(), 'http://') !== false) { echo 'bold text-success'; } ?>">1. If the protocol of your installation is http use a http page inside the iframe.</p> <p class="<?php if (strpos(site_url(), 'https://') !== false) { echo 'bold text-success'; } ?>">2. If the protocol of your installation is https use a https page inside the iframe.</p> <p>None SSL installation will need to place the link in non ssl eq. landing page and backwards.</p> <hr /> <h4 class="bold">Change form container column (Bootstrap)</h4> <p> <span class="label label-default"> <a href="<?php echo site_url('forms/ticket?col=col-md-8'); ?>" target="_blank"> <?php echo site_url('forms/ticket?col=col-md-8'); ?> </a> </span> </p> <p> <span class="label label-default"> <a href="<?php echo site_url('forms/ticket?col=col-md-8+col-md-offset-2'); ?>" target="_blank"><?php echo site_url('forms/ticket?col=col-md-8+col-md-offset-2'); ?></a> </span> </p> <p> <span class="label label-default"> <a href="<?php echo site_url('forms/ticket?col=col-md-5'); ?>" target="_blank"> <?php echo site_url('forms/ticket?col=col-md-5'); ?> </a> </span> </p> <hr /> <h4 class="bold">Specifiy language</h4> <p> <span class="label label-default"> <a href="<?php echo site_url('forms/ticket?language=english'); ?>" target="_blank"> <?php echo site_url('forms/ticket?language=english'); ?> </a> </span> </div>
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