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<?php defined('BASEPATH') or exit('No direct script access allowed'); trait TicketTemplate { protected function _subject() { /** * IMPORTANT * Do not change/remove this line, this is used for email piping so the software can recognize the ticket id. */ if (substr($this->template->subject, 0, 10) != '[Ticket ID') { return $this->template->subject . ' [Ticket ID: ' . $this->ticketid . ']'; } return parent::_subject(); } protected function _reply_to() { $default = parent::_reply_to(); // Should be loaded? if (!class_exists('tickets_model')) { $this->ci->load->model('tickets_model'); } $ticket = $this->get_ticket_for_mail(); if (!empty($ticket->department_email) && valid_email($ticket->department_email)) { return $ticket->department_email; } return $default; } protected function _from() { $default = parent::_from(); $ticket = $this->get_ticket_for_mail(); if (!empty($ticket->department_email) && $ticket->dept_email_from_header == 1 && valid_email($ticket->department_email)) { return [ 'fromname' => $default['fromname'], 'fromemail' => $ticket->department_email, ]; } return $default; } private function get_ticket_for_mail() { $this->ci->db->select(db_prefix() . 'departments.email as department_email, email_from_header as dept_email_from_header') ->where('ticketid', $this->ticketid) ->join(db_prefix() . 'departments', db_prefix() . 'departments.departmentid=' . db_prefix() . 'tickets.department', 'left'); return $this->ci->db->get(db_prefix() . 'tickets')->row(); } private function add_ticket_attachments() { foreach ($this->ticket_attachments as $attachment) { $this->add_attachment([ 'attachment' => get_upload_path_by_type('ticket') . $this->ticketid . '/' . $attachment['file_name'], 'filename' => $attachment['file_name'], 'type' => $attachment['filetype'], 'read' => true, ]); } } }
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